gen-E Service Desk
gen-E Online Service Desk

Open a ticket, view ticket status or review summary reports here.  Use your provided login information to access this site. Can’t recall your login information? Contact us at support@gen-E.com

gen-E Service Desk Toll Free Number: (866) 396 9275

gen-E Resolve Support Resources
Resolve Software Support and Subscription Service Level Agreement

View the standard Service Level Agreement for Resolve Software Support Customers. The SLA includes information about contact, process, response times, hours and more.
 
Resolve Documentation
Customer access to user documentation, administration documentation and release notes. This is a secure site which requires provided login information. If you require assistance with login, please contact support@gen-E.com.
 
Resolve Enhancement Request Form
Submit feedback, ideas and enhancement requests for Resolve.  Note: If you are accessing this link from a browser, your Service Desk Login Page will display.  Please enter your login information to access the Resolve Enhancement Request Form.  For assistance, please email support@gen-E.com

IBM Tivoli Support Resources
Tivoli Software Support and Subscription Service Level Agreement

View the standard Service Level Agreement for Resolve Software Support Customers. The SLA includes information about contact, process, response times, hours and more.

IBM PassPort Advantage
Customers may access and download entitlted Tivoli Software for your company here. There are also useful guides and brochures on how to use the site manage access.

IBM Tivoli Field Guides
Designed to address specific technical scenarios or concepts, which are often complex to implement or difficult to understand.

IBM Support LifeCycle
IBM Software Support Lifecycle

IBM Tivoli Documentation Central
Tivoli Documentation by product