To jump start run book programs, gen-E Professional Services has created a design methodology based on specific key objectives.
Methodology
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Central to the Resolve ITPA platform are run books, a collection of automations and actions that execute tasks based on an event, a user-initiated request or a time-based schedule. With runbooks designed and built in Resolve, your organization not only gains a powerful mechanism to capture and document time-consuming and complex operational processes, but also benefits from newfound ways to save time and costs. To jumpstart your run book program, gen-E Professional Services has created a design methodology based on the following objectives:
- Short release cycles delivering rapid ROIStability and quality assurance in every release to our customers
- Test-driven development ensures release of bug-free run books
- Up-to-date documentation (run book documentation and release notes)
- Hand-off (or transition) to managed services to provide an optimized support model to gen-E customers
