gen-E professionals work with organizations to accelerate deployment and design a custom Resolve ITPA solution that integrates effectively with existing investments.
Consulting and Implementation
> share
With over a decade of system integration and IT Process Automation (ITPA) services experience, our professionals will work with you to accelerate your deployment and design a custom Resolve ITPA solution that integrates effectively with your existing investments. Our professional services span the following:
- From out-of-the-box installations to complex implementations, including multiple site deployments
- Resolve solution and architecture design for service desk, NOC, OSS-BSS, cloud and provisioning Automation
- Run book design
- Third-party integrations
- ITPA assessments
- ITPA roadmap development
- ITIL enablement
- Upgrades
Unrivaled Tivoli Automation Expertise
gen-E currently holds the largest amount of AAA accreditations awarded to any IBM Tivoli business partner across the U.S. and EMEA. gen-E’s portfolio of deployment accreditations include:
- Tivoli Netcool/Omnibus
- IBM Tivoli Network Performance Manager for Wireless (formerly Vallent)
- IBM Tivoli Network/Proviso
- Tivoli Business Service Manager (TBSM)
- ITCAM for Transactions
- Tivoli Monitoring (ITM)
- Tivoli Service Request Manager (TSRM)
- IBM Service Management Network and Service Assurance