Social media is clearly a dominant force in mainstream consumer markets today, but very few companies have made inroads into application of the technology as an enterprise collaboration tool. Through its award-winning Resolve™ software, gen-E is filling that void by pioneering the use of social media to drive success across network operations, customer care, provisioning, help desk, cloud services and other business areas.
With Resolve, gen-E has created a new category of "Social™ ITPA" software. Resolve combines social media-based knowledge sharing with powerful automation capabilities to break through traditional organizational constraints that hinder productivity and innovation. gen-E customers can use Resolve to achieve dramatic time and cost savings as well as vast improvements in operational quality.
We’re Different: We’re Social
It’s no secret that collaborative interactions allow organizations to share expertise while also helping IT professionals manage risk by improving situational awareness. But these unstructured interactions are rarely, if ever, accounted for in today’s more conventional IT process automation tools. As a result, organizations miss out on the opportunity to convert these valuable knowledge assets into reusable business intelligence that can be accessed by support teams time and time again.
gen-E Resolve addresses this challenge by capturing and documenting unstructured workflows and making them available via Wikis that link people, tools and other resources, thereby allowing organizational knowledge to be more easily available, produced, maintained and consumed. By combining this level of collaboration with built-in and highly scalable automation, gen-E has defined an entirely new approach to business innovation.
How Can Social ITPA Help You?
Isn’t it time you put the power of Social ITPA to work for your organization? Join the growing list of leading businesses across the globe that are using Resolve to maintain 24/7 network uptime and prevent loss of service to customers; enhance internal collaboration and workflow; improve quality of service; launch new services faster; and attain time savings of thousands of hours each year to positively impact customer service.
For more information or to arrange a demo, contact info@gen-E.com or 949-325-0125.