Companies are demanding more performance from IT Operations as they look for new ways to meet the challenges of today’s business environment. They are looking for ways to better manage knowledge and effectively automate ever-increasing volumes of operations and workflows. Run Book Automation (RBA) has evolved into IT Process Automation (ITPA) where processes are automated to speed the resolution of problems and incidents.
Not all IT process automation solutions are the same.
gen-E Resolve’s unique next generation "Social" approach to IT process automation
is human-centric and fundamentally changing the way companies operate today. Resolve speeds up the adoption of IT process automation and easily orchestrates critical IT processes across complex heterogeneous systems and cloud environments. This shifts the focus to innovation and customer service improvements, which are key ingredients for growth in today’s business environment.
Now, organizations can easily automate the diagnosis and handling of requests and events, above and beyond what has been experienced with traditional IT process automation. gen-E Resolve Social ITPA has helped customers automate commonly occurring tasks, leverage the knowledge of subject matter experts and define standard processes. Whether you are handling large numbers of video on demand customers or incidents and events from an operations center, gen-E can reduce your IT Operations cycle time from hours to seconds.
Being the only ITPA vendor that ties Collaborative Operations to it’s automation engine and platform, Resolve is revolutionizing the IT industry with the below features:
Due to the fact that our customers often face similar challenges, gen-E offers solutions that include pre-packaged content, process workflows and automations that can be deployed and used out-of-the box: