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Enterprise Social and Collaboration
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Resolve promotes collaboration and process re-use to transform static procedures into actionable tools and applications.
Key platform features include:
- Next-generation collaboration technology
- Dynamic Knowledge Repository
- Interactive Workflow Designer
• GUI-driven database and forms builder
• Flexible workflows for dynamic business logic
• Visual editor for quick and easy knowledge document creation
• Simple drag-and drop workflow designer interface
• Builds new applications quickly - Business Process Workflow
• Model entire end-to-end business processes with interactive steps
• Wait for external notifications & approvals - Forms and Tables
Social media is clearly a dominant force in mainstream consumer markets today, but very few companies have made inroads into application of the technology as an enterprise collaboration tool. Top-performing companies have seized the opportunity to adopt social tools because they need to support community hubs, idea sharing, expertise location, project teams, social Intranets, collaborative document authoring and better communication. But many early attempts at leveraging social tools in the enterprise have been met with a tepid response.
gen-E Resolve is the only IT Process Automation solution that directly addresses this challenge. Resolve enables organization to incorporate Enterprise Social into existing business processes so that it has immediate and direct impact on business productivity. Resolve goes beyond embedding Enterprise Social; it is a layer of the Resolve ITPA platform.
With Resolve’s new real-time enterprise social capabilities, users across the enterprise can use the platform to:
- Instantly create processes and process structures that include:
- People and teams
- Process assets such as documents, runbooks, forms, actions and RSS feeds
- Create process teams and groups that can be easily organized and moved as needed
- Receive notifications on changes to documents, runbooks, posts, forms and other assets
- Conduct member-to member messaging
- Upload files and images
- Rate content
- Add “like” to posts
- Include process team members and other users on posts
- View frequently used activity streams on Home Tab
- “Star” posts to bookmark, prioritize and/or easier access in the future
"gen-E’s complete end-to-end approach to enterprise social ensures that operational efficiencies are optimized as collaboration is deeply integrated within business processes to eliminate human error and inconsistencies and reduce complexities, costs and service delays, while also improving quality," Casey Kindiger, CEO of gen-E.