Recorded February 29, 2012
The gen-E Resolve Service Desk Automation solution integrates with leading Incident Management and IT Operations tools to build in layers of adaptive intelligence, orchestration and process analytics to the KPI dashboards and reports in existence with your Service Desk tools.  Resolve SDA starts with a foundational knowledge management solution that allows all participants – whether in Customer Care the organization or Internal Service Desk Group - to transform the knowledge contained in and used by the process to actionable wisdom.
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